Freelance jobs and outsource services

A leading service provider based in Homebush is seeking a Helpdesk Analyst/Service Desk Operator to join their team on a three month contract.*This is a very urgent contract and they need people to start ASAP*.

In this role you will provide primary Service Desk support that includes incident investigation, resolution and call management.

Responsibilities

• Provision of first level support for the investigation and resolution of reported incidents.
• Ensure compliance with Service Centre targets for customer inquiry handing and escalation management.
• Escalation of reported problems to level 2 specialists.
• Escalation and management of problems to 3rd party maintenance and warranty equipment providers.
• Maintain customer contact so as to manage expectations and requirements through the problem resolution.
• Generation of reports as required.

To be successfully considered for this role, we are looking for people who have:

• experience in Lotus Notes (highly preferred but not essential)
• experience with Novell (highly preferred but not essential)

Please only apply for this position if you have immediate availability. Please email your CV.

Please quote Job Reference SYDCSC_BF27614 when applying for this role.