Freelance jobs and outsource services

If you have completed your degree and are fresh into the IT industry then this is the right role for you, this helpdesk role will get you up to speed with the most commonly used technologies, build your experience and give yourself a secure foothold in which you can launch your career.

Not only will you learn from some of the most experienced IT professionals in Australia, our company is a well known financial institution looking for an enthusiastic and eager Graduate to come aboard.

Skills and experience

• Recognised relevant qualifications in Information Technology or similar area;
• We are looking for GRADUATES with a Science/IT related degree.

Key Responsibilities

• Receives and logs requests for support from service desk, other service delivery staff and/or users. Prioritises requests in accordance with agreed criteria and needs of the organisations
• Investigates problems and other requests for support and determines appropriate actions (system modifications, work-around's, enhancements, data manipulation, operating procedures, training etc.)
• Monitors progress of requests for support, keeps all parties informed and takes actions to minimise delays
• Carries out routine configuration/installation and reconfiguration of hardware and software
• Installs and commissions desktop systems and their routine upgrades
• Provides information on updates, known errors, changes in availability new facilities etc.
• Uses appropriate systems, tools, and documentation to maintain the hardware/software register
• Assists users to make more effective use of desktop systems, products and services, making initial diagnosis of problems and advising known solutions where applicable
• Monitors logs and reports on actual service provided as compares to that required by SLAB's

If you fill the criteria and really are 100% on this opportunity and want to push your career forward then send me an email.

Please quote Job Reference SYDCSC_CT28183 when applying for this role.